Refund Policy
At Illness Insight, we understand that managing chronic illnesses can be challenging, and we strive to provide resources and support that meet your needs. Our refund policy is designed to ensure that you are satisfied with your purchase while allowing us to maintain the quality of our services.
Eligibility for Refunds
Refunds may be requested for digital products, subscriptions, or services that have not been accessed or utilized. To be eligible for a refund, you must submit your request within 30 days of your purchase date.
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our support team via email at [email protected].
- Provide your order number and a brief explanation of the reason for your refund request.
- We will review your request and respond within 5 business days.
Refund Process
If your refund request is approved, the amount will be credited back to your original payment method within 7-10 business days. Please note that processing times may vary depending on your bank or payment provider.
Exceptions
Please be aware that certain products or services, particularly those that have been accessed or downloaded, may not be eligible for a refund. We encourage you to review product descriptions and our terms of service before making a purchase.
Contact Us
If you have any questions about our refund policy or need further assistance, feel free to reach out to us. We are here to support you on your journey to better health. You can contact us at:
- Email: [email protected]